A global leader in the development of products and cell cultures for biotechnical research turned to Entech for a more efficient approach to sharing information across their organization.
Business Challenges
Lacked a standard mechanism for sharing information and collaborating between teams
Hindered access to critical data and caused employees to re-invent research already completed
Resulted in critical processing delays and slowed time to market
Caused frustration for employees and customers
Entech's Solutions
Performed a detailed assessment of Rockland’s computing infrastructure and existing content management framework, determining a cloud migration was the best solution
Developed an information taxonomy framework and metadata schemas to make information accessible and searchable
Implemented an MS SharePoint solution, including security and user subscription tracking with automated document update alerts.
Results
Facilitated internal exchange of information and idea sharing across the organization
Enabled clients to securely access and search a vast repository of documentation and images
Subscription engine with automatic updates enhanced efficiencies across product lines
Customer portal eliminated user queries, reducing costs and improving customer experience