tl;dr*
Situation: A bank launching an electronic e-wallet payment product needed a scalable way to onboard merchants and efficiently manage mobile transactions.
Solution: Entech built a streamlined merchant application, integrated it with the bank’s legacy systems, and established automated analytics to track product success.
Results: The solution accelerated merchant onboarding, eliminated manual processes, and enabled real-time insights, helping the bank scale its e-wallet adoption.
*too long; didn't read
Meet Our Client: A National Bank
As digital payments become the standard for transactions, one bank planned to expand its e-wallet solution so that retailers could easily accept mobile payments. However, scaling merchant acquisition presented significant hurdles—especially when speed is a top priority. The bank needed a way to simplify merchant onboarding, streamline mobile transactions, and gain real-time insights into product performance.
That’s where Entech stepped in.
Their Roadblocks
While they knew an e-wallet offering was now industry standard, several barriers prevented widespread adoption:
Retailer Setup Challenges: Due to technical complexities, merchants faced difficulty setting up their mobile wallets.
Poor User Experience: An unintuitive, lengthy onboarding process caused frustration and deterred merchants from completing sign-ups.
Manual Processes: The reliance on manual workflows increased errors and significantly slowed onboarding.
Lack of Automated Insights: Without real-time analytics, the bank struggled to measure adoption rates, transaction volumes, and overall success.
Our Solutions
Leveraging our expertise in product engineering and digital transformation, Entech developed a tailored approach to solve these challenges:
Designed a merchant application that simplified the installation and setup of e-wallet services, reducing friction in the onboarding process.
Integrated the application with the bank’s legacy systems to ensure seamless transaction processing and account synchronization.
Automated analytics and reporting to provide real-time insights into merchant activity, transaction volumes, and product success.
The Results
Through our collaboration, the bank achieved:
Faster Merchant Onboarding: Retailers could now quickly register and activate their e-wallets and accelerate adoption.
Elimination of Manual Processes: Automation reduced errors and streamlined operations for both merchants and the bank.
Real-Time Business Insights: Automated analytics provided valuable data to track performance and optimize engagement strategies.
Speed is the name of the game. When merchants can’t onboard quickly, adoption stalls and opportunities are lost. By optimizing this e-wallet onboarding experience, we made it easier and faster to sign up and start processing transactions, ensuring our client’s e-wallet solution could scale seamlessly in an increasingly cashless economy.