A mass tort claims management company aimed to modernize the legacy platform used to initiate filings and process settlements. They turned to Entech to identify and catalog crucial business processes essential for daily operations, laying the foundation for future re-engineering initiatives of the platform.
Business Challenges
Outdated technology infrastructure and inadequate documentation caused reliance on tribal knowledge
Infrastructure could not scale effectively, hindering the ability to support growing business demands
Underutilized key system features reduced operational efficiency and growth
Entech’s Solutions
Conducted comprehensive interviews with key members of the client’s IT, business, and operations teams to understand challenges and gather insights
Documented the existing features and capabilities of the platform to establish a clear baseline
Identified and documented unused or unnecessary requirements inherited from previous versions or outdated client needs
Created detailed process flows to increase clarity
Results
Acquired crucial documentation of the current system to guide the client’s strategic decisions regarding the 'build or buy' direction
Secured buy-in from business leaders to develop a strategic roadmap for the chosen direction
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