How Entech is Cutting Loan Processing Time by 60% with AI-Powered Document Automation

Seasonal spikes in loan applications, particularly in student lending, can overwhelm even the most efficient lending operations. For many lending organizations, these high-volume periods create bottlenecks in document processing, resulting in delayed approvals and increased operational strain.

Entech, a full-service digital consultancy with deep expertise in fintech, partnered with Ocrolus to implement a scalable, AI-powered income verification and document automation solution. This integration significantly reduced processing times, improved accuracy, and enhanced fraud detection, transforming the borrower experience while giving lenders a competitive edge.

Company Backgrounds

Entech

Entech is a full-service digital consultancy headquartered in Malvern, PA, home to one of our delivery centers, with additional centers in Hyderabad, India, and Eastern Europe. We specialize in helping organizations transform operations through strategy, product engineering, data & analytics, and managed services, bringing AI and modern technology together to make operations smarter and more efficient.

Entech's proprietary lending platforms power high-quality loan origination across student, personal, and small business lending. Our lending services span end-to-end processing support—from document collection and underwriting to fraud checks and compliance. Our clients include banks, credit unions, and state agencies that trust us to help them scale operations with speed and accuracy.

Ocrolus

Ocrolus is an AI-powered automation and analytics platform that enables financial institutions to make faster, more accurate decisions. The platform automates underwriting workflows across small business, mortgage, and consumer lending by classifying documents, extracting key data, detecting fraud, and delivering comprehensive cash flow and income analysis. With over 400 customers, Ocrolus helps lenders streamline the borrower experience, scale operations efficiently, and manage risk with confidence.

The Challenge

Entech’s lending clients face significant operational strain during seasonal lending peaks—particularly in Q3 and again from late December through early February when application volume surges. Prior to partnering with Ocrolus, these spikes exposed three key challenges:

• Document processing bottlenecks that slowed down the overall loan pipeline

• Manual data entry errors leading to downstream underwriting delays

• Increased exposure to fraudulent documents due to limited resources for verification

As a result, average loan processing timelines grew longer, staff workload increased unsustainably, and many loans were delayed.

“It wasn’t the complex cases that held us back, it was the simple ones with missing or low-quality documents. Each back-and-forth added days we couldn’t afford to lose.”

– Logan Austin, Client Success Manager

The Solution: Why We Partnered with Ocrolus

Entech deployed Ocrolus as part of a fully integrated, API-driven automation strategy, embedding its AI-powered income verification capabilities into Entech’s enterprise-grade origination platform.

The implementation delivered:

• AI-Powered Income Verification: Automated extraction and validation of W-2 and pay stub data, replacing manual reviews and enhancing accuracy.

• Real-Time Document Validation: Instant verification with intelligent exception handling to eliminate approval bottlenecks.

• Intelligent document automation: AI-powered data capture and validation with lender-configurable thresholds, ensuring precise income calculations and minimizing manual intervention.

• Advanced Error Handling & Risk Intelligence: Automated fraud detection signals and discrepancy alerts to strengthen compliance.

• End-to-End Encryption & Compliance: Built-in controls ensuring data integrity and regulatory alignment.

By combining Ocrolus’s automation with Entech’s custom API orchestration and consultative approach, lending clients gained a multi-tenant, scalable solution that can flexibly handle peak volumes without sacrificing accuracy or security.

Results & Impact

The results across Entech’s lending client base have been both immediate and measurable. Comparing May–August 2024 to the same period in 2025, the team achieved:

• 45% reduction in manual reviews or flagged errors: Major decrease in human touchpoints, cutting down operational friction.

• 55% faster document processing per application.

• 6.5% increase in total volume processed during peak periods: Higher throughput during peak season without adding headcount.

• Over 60% faster turnaround from application to approval

Client and internal feedback were equally positive:

“We were able to handle a significant increase in volume with the same team—without sacrificing accuracy.” 

– Vanessa Yeingst, Director of Loan Operations

“Our clients are seeing faster funding and fewer dropped applications. This was the efficiency boost we needed.”

– Loan Operations Manager

Looking Ahead

This transformation shows that AI and automation can turn peak season from a challenge into a competitive advantage. By embedding Ocrolus into Entech’s origination platform, Entech’s lending partners gained a future-proof income verification solution that is faster, more accurate, and fully compliant.

“This isn’t just about processing faster—it’s about building a lending infrastructure that scales, adapts, and stays ahead of borrower expectations.”

– Angel Carra, Chief Operating Officer

As AI capabilities advance, Entech will continue to deliver purpose-built, API-driven automation for financial institutions, enabling faster approvals, reduced risk, and frictionless borrower experiences year-round across its lending clients.